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I still remember the jacket … it was double-breasted, fitted and trimmed with black cord. Pretty standard so far, but what made this jacket stand out was the material … it was made up of hundreds of small squares of colourful fabric. Think the hottest pink you can imagine, the boldest orange, the sassiest green […]

Today is International Women’s Day.  So I’d like to take a moment to share a little about the women I admire.  Not the usual luminaries from the worlds of business or politics or the arts or history … but everyday women in my life.  Like the transgender women who bravely walk into my shop in […]

All I can say is … lucky the man has gorgeous shoes!  “The man” is a new agent I met at the Shoe Expo this week.  I was super impressed by his range and excited that many styles went to a size 13.   Happy days.  Then I started to give him my spiel … […]

The response has been the same every time. I just sit back and watch it happen. A customer will try on the new Rilassare sneakers that arrived late last week. You can see their eyebrows go up in astonishment. They look down at their feet. Then they turn to me and marvel at the almost […]

I love the start of a new month. Anything seems possible. It’s a fresh start, to reach ambitious targets and meet new customers and welcome back lovely regulars. It’s always exciting and especially now that I have stock arriving each and every month. While I take a moment to stop typing and find some wood to […]

“Hi! How are you? Can I help you? “I love your dress/sunglasses/handbag/hair/insert anything else you can think of….” How many times have you heard this greeting as you wander around shops in a big shopping centre? Again and again and again, shop after shop — it does my head in as a consumer. It’s like […]

Some of the questions I’m most asked by customers… Q. Do you live here? A. No, I don’t live at the back of the shop, although I understand why people ask, as I’m fortunate to be in a charming, heritage-listed cottage. But I do live in the neighbourhood. Q. Is it hard to find bigger […]

Hello and Happy New Year. It’s so nice to be writing to you again in my first blog for the year. I made a big decision about my business in the first few days of 2019. It may sound audacious… It may sound bold… It may sound impossible… It may even sound arrogant … although […]

I nearly fell off my chair laughing…  A lovely owner of an online business had reached out to me through a business networking group to ask what electronic short-cuts I had in place for receipting and processing online orders.  She mentioned her financial software and another piece of software I wasn’t familiar with were not […]